Reliability

Our cloud infrastructure takes advantage of elastic scale, multi-level redundancy, and failure options across the Amazon Web Services Stockholm Region to reduce latency, maintain reliability, and scale with your organization’s needs.

We continuously look for ways to improve product and platform performance by monitoring key performance metrics, such as load times, search responsiveness, and attachments.

Your business demands uniform reliability and uptime. Our Business Continuity and Disaster Recovery programs ensure the impact on our customers is minimized in the event of a disruption to our operations. Should you need to recover your data, rest assured knowing our backup program automatically performs daily application and database backups for Verified cloud products.

We are relentless when it comes to preventing possible points of failure. We implement controls at every point of the development based on ISO 27002 and ISO 22301 standards and practices. We also utilize industry-verified quality control processes, such as chaos engineering, staging environments, and internal dogfooding, enabling us to proactively identify issues.

The criticality of our products will vary from customer to customer. From talking to our customers, we know that our products end up being part of key business processes. We run our business on our own product suite, so we understand the importance of reliability and recoverability.

We host all of our cloud applications with our cloud hosting partner AWS. AWS data centers have been designed and optimized to host applications, have multiple levels of redundancy built in, and run on a separate front-end hardware node on which application data is stored.

We care about high availability of your data and services. We focus on product resiliency through standards and practices that allow us to minimize downtime.

Our resiliency practices are based on ISO 27001 and ISO 22301. Verified core services, Smart Flows and APIs are hosted with the industry-leading cloud hosting provider Amazon Web Services Stockholm Region, resulting in optimal performance with redundancy and failover options globally. We also maintain multiple availability zones across the European Union.

Application database backups for Verified happen on a daily automated basis. All snapshot and backup data is encrypted. Backup data is not stored offsite but is replicated to multiple data centers within AWS Sweden. We perform quarterly testing of our backups.

We have comprehensive, tested business continuity and disaster recovery plans.

We are determined to not #@!% our customers, and strive to maintain strong Business Continuity (BC) and Disaster Recovery (DR) capabilities to ensure that the effect on our customers is minimized in the event of any disruptions to our operations.

Our Disaster Recovery Program consists of a few key practices to ensure the appropriate levels of governance, oversight, and testing:

Leadership involvement is key to how we run our DR Program. With leadership involved, we have both business and technical drivers accounted for in our strategy for resilience.

We take a disciplined governance, risk, and compliance approach when monitoring and managing our DR program. It enables us to operate more efficiently and effectively when monitoring, measuring, reporting, and remediating key activities within our DR program. Site Reliability Engineers are committed to ongoing Disaster Recovery meetings and represent their critical services. They discuss identified DR gaps with the risk and compliance team and focus on the appropriate levels of remediation as necessary.

We conduct regular testing and strive for continual improvement as part of our DR lifecycle to ensure your data and the use of your data is highly available and performant.

Backup and restore procedures are in place and tested on a regular basis. This means that when data needs to be restored, we’re prepared to get you up and running with well-trained support staff and fully tested procedures.

In addition to assurance of resiliency through governance, oversight, and testing, Verified emphasizes on continual improvement throughout the DR Program.

We publish our service availability status in real-time to ensure you can access your data when you want.