Challenge

How do you secure the identity of an individual on distance and why is this important?

Imagine for example a scenario where someone calls your service desk or another department and asks for sensitive information (passwords, invoice copies, change of access to a certain system etc.). In such situation it is of highest importance to make sure that the person on the other side actually is who he/she states. Otherwise, you risk that sensitive information ends up in the wrong hands and you might even have a serious breach.